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A guide to setting name servers at another registrar

If you wish to host a domain purchased at another domain registrar with us and you don’t wish to (or can’t) transfer the domain to us, then you can instead set the domain to use our “name servers” which will allow you to have full control over DNS records using our control panels.

Unfortunately this isn’t always the simplest thing to do and we do see a number of common problems with setting name servers. Below I will explain some of the common mistakes made.

The setting of NS (Name Server) records for a second level domain like “servwise.com” is done in the DNS records of the parent domain which for a second level domains is actualy a TLD (Top Level Domain) like “.com” or ccTLD (Country Code Top Level Domain) like “.uk” or “.it”.

For third level domains like “hosting.servwise.com” assigning NS is done at the parent domains DNS which in this case is the second level domain and so the NS records of “hosting.servwise.com” are set in the DNS records of “servwise.com”, for forth level it is set in the third level, and so on and so on.

A common mistake we see are users setting “NS” records for their domain in their own domains DNS records. All this will do is to break DNS as these records need to match the NS records at the parent domains DNS and in fact since the aim is to change the DNS servers used by the domain, setting NS records in the current DNS servers is pointless in any case.

On most domain registrars websites the page for setting name server records of a domain will be separate from the page for setting DNS records of the domain. Sometimes you may even have to request the change through a support ticket with that registrar.

The only time NS records are added or edited in your own DNS is when assigning DNS authority for a sub-domain to another DNS server otherwise they should be left alone.

A good tool we use all the time for checking the DNS structure is valid and working is http://www.intodns.com, It provides valuable information about your DNS settings and if you find anything highlighted in red you know you have a problem.

Looking for our Name servers go to https://www.servwise.com/en/knowledgebase/79/Our-DNS-servers.html

Happy hosting.

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